Privacy Policy

1. Overview

Doctor Pesty ("we", "us", "our") respects your privacy and is committed to handling personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, how we use it, and how you can contact us about it.

This is a general template and should be reviewed by a qualified professional before being relied on as a final legal document for your business.

2. What we collect

Depending on how you interact with us, we may collect:

• Your name, phone number and email address
• Your property address or service location
• Details about the pest, termite or bird issue you're contacting us about
• Payment and billing details when Services are booked
• Correspondence you send us, including via phone, email or our website contact form

3. How we use it

We use personal information to:

• Provide quotes, schedule appointments and carry out Services
• Communicate with you about bookings, follow-ups and warranties
• Maintain records required for licensing, compliance and insurance purposes
• Improve how we run our business and respond to enquiries

4. Disclosure

We do not sell personal information. We may disclose limited information to trusted third parties where necessary to deliver Services — for example, payment processors, or regulatory bodies where required by law.

5. Storage & security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, using appropriate physical and electronic safeguards.

6. Access & correction

You may request access to, or correction of, the personal information we hold about you at any time by contacting us using the details below.

7. Website & contact form

Details submitted through our website contact form are sent directly to our email inbox and are not stored on a separate database. We do not use tracking cookies for advertising purposes.

8. Complaints

If you have a concern about how we've handled your personal information, contact us first so we can address it directly. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page.

10. Contact us

Questions about this policy or your personal information can be sent to Info@doctorpesty.com or by calling 0429 777 008.